Jon (j_b) wrote,
Jon
j_b

  • Mood:
  • Music:

Microsoft Outlook hangs at "Loading profile..." (solved)

Problem:
  • Outlook hangs at blue splash screen with "Loading profile..." and never opens.
Software involved:
  • Win 10 64-bit 10.0.10240
  • Office 2016 64-bit 16.0.4229.1029
  • IMAP account hosted with GoDaddy (imap.secureserver.net) - only item in profile (.OST backed, default settings)
Solutions that did not work:
  • Creating a new Outlook profile
  • Clearing out all MAPI config from the registry (renaming HKLM\SOFTWARE\Microsoft\Windows Messaging Subsystem )+reboot
  • Deleting all Outlook folders under %USERPROFILE% dir
  • Renaming out all Outlook registry settings under HKCU
  • Doing a full repair of Office 2016
  • Setting up under a fresh user account
  • Starting Outlook with /SAFE parameter
  • Disabling IPv6 (create DWORD HKLM\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters\DisabledComponents set to 0xffffffff)+reboot
  • Clearing out Windows Search (ControlPanel->IndexingOptions, unchecking Outlook, 'Delete+rebuild' on advanced tab)
Solution that did work:
  • Disconnecting the network, then reconnecting when Outlook was open.
    • Launch Outlook, wait for blue splash screen stuck at "Loading profile..."
    • Launch an Administrator command prompt. (Start, type CMD, press Ctrl+Shift+Enter, say Yes.)
    • IPCONFIG /release at command prompt.
    • Outlook opened up
    • IPCONFIG /renew at command prompt.
    • Clicked "Send/Receive All Folders" - sync completed normally.
  • Post a new comment

    Error

    default userpic

    Your IP address will be recorded 

  • 20 comments