frustratedSome Googling reveals that this has been a problem with Network Solutions for years. At one point in time, there was a section of their website you could go to to fix bad glue records. That section is no longer there.
"Oh well," I think. "I guess I'll have to open a support request and have them fix it." I take the time to write up a correct support request, including samples of the correct data coming from my server, and the incorrect data coming from their servers. I then hit send.
I am then rewarded with a bunch of boilerplate copy-pasted text [stuffed with Microsoft Office 'smart tags' in the HTML] from 'Ramelijan001' in Manila.
Subject: Network Solutions Service Request # 1-399852921 Date: Sun, 3 May 2009 10:11:29 +0800 Message-ID: <50D583065646134B8D72B1831047E48001490EE8@pscmail01.psmanila.peoplesupport.com> From: "Network Solutions" <customerservice@networksolutions.com> Dear Jonathan Bailey, Thank you for contacting Network Solutions Customer Service Department. We are committed to creating the best Customer experience possible. One of the first ways we can demonstrate our commitment to this goal is to quickly and efficiently handle your recent request. Please be informed that although your domain name is registered to Network Solutions, you have pointed this to your own servers. Thus modifying any records for the servers should be done within your servers. We apologize for the late response and for any inconvenience this has caused you. We hope this information has been helpful. However, if you have any additional questions, please do not hesitate to contact our Customer Service Department. Please do not respond to this e-mail. If you have any additional questions, you can reach us via e-mail by completing our online form at http://www.networksolutions.com/en_US/help/service-request.jhtml or by phone at 1-888-642-9675, from outside the U.S. or Canada, please call 1-570-708-8788 and provide Service Request # 1-399852921. Thank you for choosing Network Solutions. Sincerely, Ramelijan001 Network Solutions Customer Support
Obnoxious HTML stripped out for reader sanity.
this is me right now
