Jon (j_b) wrote,
Jon
j_b

  • Mood:
  • Music:

Microsoft Outlook hangs at "Loading profile..." (solved)

Problem:
  • Outlook hangs at blue splash screen with "Loading profile..." and never opens.
Software involved:
  • Win 10 64-bit 10.0.10240
  • Office 2016 64-bit 16.0.4229.1029
  • IMAP account hosted with GoDaddy (imap.secureserver.net) - only item in profile (.OST backed, default settings)
Solutions that did not work:
  • Creating a new Outlook profile
  • Clearing out all MAPI config from the registry (renaming HKLM\SOFTWARE\Microsoft\Windows Messaging Subsystem )+reboot
  • Deleting all Outlook folders under %USERPROFILE% dir
  • Renaming out all Outlook registry settings under HKCU
  • Doing a full repair of Office 2016
  • Setting up under a fresh user account
  • Starting Outlook with /SAFE parameter
  • Disabling IPv6 (create DWORD HKLM\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters\DisabledComponents set to 0xffffffff)+reboot
  • Clearing out Windows Search (ControlPanel->IndexingOptions, unchecking Outlook, 'Delete+rebuild' on advanced tab)
Solution that did work:
  • Disconnecting the network, then reconnecting when Outlook was open.
    • Launch Outlook, wait for blue splash screen stuck at "Loading profile..."
    • Launch an Administrator command prompt. (Start, type CMD, press Ctrl+Shift+Enter, say Yes.)
    • IPCONFIG /release at command prompt.
    • Outlook opened up
    • IPCONFIG /renew at command prompt.
    • Clicked "Send/Receive All Folders" - sync completed normally.
Subscribe
  • Post a new comment

    Error

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.
  • 20 comments